Refund Policy

1. Subscription Services

For our subscription-based services, refunds may be available under the following circumstances:

• Service Downtime: If our service is down for more than 24 continuous hours due to technical issues on our end
• Billing Errors: If you were charged incorrectly due to a system error or payment processing mistake
• Unauthorized Charges: If charges were made without your authorization (subject to verification)
• Service Not as Described: If the service fundamentally differs from what was advertised (determined on a case-by-case basis)

2. Credit-Based Services

For services that use a credit or usage-based billing model:

• Unused Credits: Credits that have not been used may be eligible for refund within 30 days of purchase
• Technical Failures: If credits were consumed due to technical errors on our platform, we will restore the credits or provide a refund
• Service Quality Issues: If the service output does not meet basic quality standards due to system issues

3. One-Time Purchases

For one-time purchases or single transactions:

• Refunds are available within 14 days of purchase if the service was not delivered as promised
• Digital products or services that have been successfully delivered and used are generally not eligible for refunds

1. How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Transaction ID or payment reference
• Date of purchase
• Detailed reason for the refund request
• Any supporting documentation (screenshots, error messages, etc.)

Send refund requests to [email protected]. Requests are reviewed during UTC+8 daytime hours.

Support inquiries are handled by email only. Refund review is limited to billing, compliance, account, and service-related issues.

2. Refund Review Process

Our refund review process includes:

• Initial Review: We will acknowledge your request within 2 business days
• Investigation: Your case will be reviewed within 5-7 business days
• Decision: You will receive a decision within 10 business days of your initial request
• Processing: If approved, refunds are processed within 3-5 business days

3. Refund Methods

Refunds will be processed using the following methods:

• Original Payment Method: Refunds are typically processed back to the original payment method used for the purchase
• Account Credit: In some cases, we may offer account credit instead of a cash refund
• Alternative Methods: For certain situations, alternative refund methods may be discussed on a case-by-case basis

1. Emergency Situations

In case of emergency situations such as natural disasters, health emergencies, or other unforeseen circumstances, we may offer special refund considerations. Please contact us to discuss your specific situation.

2. Legal Requirements

In jurisdictions where local laws provide additional consumer protection or mandatory refund rights, those laws will take precedence over this policy. We comply with all applicable consumer protection laws.

3. Subscription Cancellations

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. Unless eligible under this refund policy, no refund will be provided for the remaining portion of the billing period.

1. Internal Resolution

If you disagree with our refund decision, you may request a further review. Please provide additional information or documentation that supports your case.

Additional review may be performed when needed based on the payment record, account activity, and supporting evidence you provide.

2. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in the suspension of your account and additional fees.